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Questions & Answers

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2022-05-04T03:33:33+00:00

It is difficult to tell without seeing the process and results of the installation. Turf installers might use different installation materials that available locally and alternate the process from our recommendations while still achieving the goals such as proper drainage. Infills are recommended for the purpose of helping to hold down the turf and minimize contractions and expansions. Your installer is correct that most of our turf are thick and fluffy enough to stand up well, though. Sometimes people skip using infills because of budget or for small areas. In any case, uneven surface seems more like an installation issue. For any further questions, please feel free to call us at 877 796 8873 or email us at [email protected], thank you.

 
Answer - Discussions
2022-05-02T17:52:05+00:00

Our IT department has just fixed the issue, please resubmit the request. If you are logged in as an existing customer, you will need to log out and fill out and send the form. For any further questions, please feel free to call us at 877 796 8873 or email us at [email protected], thank you.

 
Answer - Discussions
2022-04-29T15:58:58+00:00

Our artificial grass can be installed directly on the existing driveway by gluing down permanently. However, it might not be a good idea to simply install the turf strips with nothing else in between. The typical turf strips installations are always with pavers with turf blades are 1/2”-1” or so higher than the pavers’ surface once finished. By putting down the turf strips only, the edges will be exposed and have potential trip hazard. It would have a nice and complete look should you install the turf strips between pavers and installing pavers on a driveway should not be difficult. To find out more on how to install turf strips between pavers, please check out this YouTube video which is an installation on soil (more complicated and difficult than your installation) but at least you will get an idea: https://youtu.be/BeDPAXkYXlU. For any further questions, please feel free to cal us at 877 796 8873 or email us at [email protected], thank you.

 
Answer - Discussions
2022-04-26T21:39:35+00:00

Yes, our turf can be installed on asphalt as long the surface is smooth without dents and holes. If the installation is temporary, double sided tapes can be used; if the installation is permanent, you will need to use turf glues. For any further questions, please feel free to call us at 877 796 8873 or email us at [email protected], thank you.

 
2022-04-16T00:17:57+00:00

All artificial grass will get warm during hot days. We always recommend to use our TCool infills for installations in hot areas. The Tcool infills can effect my reduce the temperature as much as 50 degrees. To learn more about the Tcool infill, please visit this link: https://www.globalsynturf.com/tcool-infill. For any further questions, please feel free to call us at 877 796 8873 or email us at [email protected], thank you.

 
2022-04-13T20:27:22+00:00

Cutting turf into a mat can be very easy. All you need is a sharp utility knife or carpet cutter. You will need to cut the back of the turf, trying to minimize cutting into the stitches even though you will have to. For any further questions, please feel free to call us at 877 796 8873 or email us at [email protected], thank you.

 
Answer - Discussions
2022-04-06T15:40:35+00:00

Yes, we have distributors and dealers nationwide including Santa Fe, New Mexico. To better assist you, please feel free to call us at 877 796 8873 or email us at [email protected], thank you.

 
Answer - Discussions
2022-03-23T01:09:28+00:00

Typical artificial grass installation over concrete surface in patio area can be simple: all you will need is turf glue. It is more like installing sheet vinyl floors. However, every project can be different and your existing surface conditions will determine if any or how much prep work to be done before gluing down the turf. The size of your patio can also make the installation more complicated, particularly a single piece or multiple pieces needed to cover the area, more cutting and seaming (to join pieces together) can require more time and experiences for a perfect result. Please always feel free to call us at 877 79) 8873 or email us at [email protected] if you have any further questions, thank you.

 
Answer - Discussions
2022-03-21T18:19:33+00:00

The quickest way to get you with our sales team is for you to please fill out this online form: https://www.globalsynturf.com/free-quote. For any further questions, please always feel free to call at 877 796 8873, thank you.

 
Answer - Discussions
2022-03-21T18:21:42+00:00

We have a lot of local distributors and dealers in Arizona, please fill out this online inquiry form so we can get you connected with the closet distributor from whom you will be able to buy the TCool infills: https://www.globalsynturf.com/free-quote. For any further questions, please feel free to call us at 877 796 8873, thank you.

 
Answer - Discussions
2022-03-18T18:49:58+00:00

Unfortunately we don’t offer these sizes on our regular product lineups. If you are already a GST customer, please reach out to your sales representative or call us at 877 796 8873 to see if there is any remnants available. If you are not a customer, you might check out some online retailers who offer more sizes and options: megagrass.com is one of them you can try. Please feel free to let know know if you have any other questions, thank you.

 
Answer - Discussions
2022-03-18T18:46:41+00:00

Unfortunately we don’t offer these sizes on our regular product lineups. If you are already a GST customer, please reach out to your sales representative or call us at 877 796 8873 to see if there is any remnants available. If you are not a customer, you might check out some online retailers who offer more sizes and options: megagrass.com is one of them you can try. Please feel free to let know know if you have any other questions, thank you.

 
Answer - Discussions
2022-03-17T13:53:03+00:00

At the initial installation, yoi or your installer will bees a power broom to brush up the fibers: the most common practice is to have the turf open under the sun for couple of hours which will allow the fibers to relax and make it easy to stand up, then at the end of installation, use power broom which not only to Stan up the fibers but also to help infills settle into the turf. If you don’t have a power broom, a push broom will work as well. You can always get installation details from this link: https://www.globalsynturf.com/installation-guides. For any other questions, please feel free to call us at 877 796 8873 or email us at [email protected], thank you.

 
Answer - Discussions
2022-03-16T19:24:16+00:00

You can use any of our turf to cover the concrete. My suggestion is to go with your personal preference on color, pile height and density choices, in another word, you can chose whatever turf you like and they will all work well on concrete. Typically you will need to use turf glue to install the turf onto the concrete. For any additional questions, please feel free to call us at 877 796 8873 or email us at [email protected], thank you.

 
Answer - Discussions
2022-03-13T04:32:18+00:00

Typically, we can categorize infills as two types:

1. Silica sand: either clear sand or coated sand. Coated sands include green color coated or Tcool coated. The moisture retaining and vaporizing characteristics for sands are not much different than any regular sands we use on a daily basis.

2. Zeolite infill: this is a natural mineral which have good moisture retaining capacity and neutralize the dog smells.

Given warm or hot temperature and air flow, all infills can dry well. For any further questions, please feel free to call us at 877 796 8873 or email us at [email protected], thank you.

 
Answer - Discussions
2022-03-13T04:40:29+00:00

Artificial ivy can be installed/hung on any almost any surfaces for both indoors and outdoors, over fences is the most popular application for artificial ivy. Anchors should be used on wooden fences along with zip ties, for iron fences, most of the time, just zip ties will do the job. You will find this video helpful for installing artificial ivy over fence: https://youtu.be/02vc43qQRTc. For any further details or instructions, please feel free to call us at 877 796 8873 or email us at [email protected], thank you.

 
Answer - Discussions
2022-03-02T00:56:52+00:00

To install our artificial grass, you won’t need any pine straws: you will need to build a sub base by using road rock and decomposed granite; plus infills on top of the turf. However, if you are planing to use pine straws for areas uncovered by turf (as you mentioned “bank” if I understand you correctly), you might want to consult it with your landscaper or designer as unfortunately we are not experts on that. It is recommended to send us some sketches of the layout of your application to [email protected] marking the turf areas and specify the usage and purpose of the pine straws, so we can understand you better and provide more assistance possible. Please feel free to call us at 877 796 8873 for any other questions, or if you would like a quote on your turf area, you can simply fill out this online: https://www.globalsynturf.com/free-quote, thank you.

 
2022-02-25T16:56:53+00:00

Well, it is very rare for such infills problems, I personally haven’t seen such issues before, it will be difficult even though it is possible. If you have not applied the infills on your turf yet, I will suggest you to return the infills and get new ones. If the infills have already applied, you might use a shop vacuum to suck them out and replace. If you have any further questions, please feel free to contact us at 877 796 8873 or email us at [email protected], thank you.

 
Answer - Discussions
2022-02-25T16:57:41+00:00

It is our Sierra Super-94.

  1 Comment
2022-02-18T16:06:57+00:00

The fibers of our artificial grass are not porous and the color is finished throughout so the black walnut won’t stain the turf. However, if you leave the walnuts for a long time period, they will make the turf surface messy which will require cleaning or rinsing. We will always recommend you to remove the walnuts on a regular basis to avoid long time messy build ups so you won’t have hard time to do the cleanings. Please call us at 877 796 8873 or email use at [email protected] for further questions, thank you.

 

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Global Syn-Turf, Inc. is a leading manufacturer and wholesaler of high-quality artificial grass in the United States and Canada. The company offers an extensive selection of products for commercial and residential landscapes, playgrounds, sports athletic fields, municipalities, golf putting greens and pet areas. Global Syn-Turf, Inc. provides innovative, environmentally friendly synthetic turf systems which require little maintenance, no water, pesticides, or fertilizers through multiple company-owned distribution centers across the United States. The state-of-the-art artificial grass offers realism, drainage, performance, safety, and durability. Global Syn-Turf is the exclusive artificial grass partner of San Francisco 49ers.

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