My backyard Turf has wrinkles in it, hollow areas with turf on top of it. The seems are very noticeable. the turf was laid on the rock not granite. Also when I asked about infilled he said this turf has thatch already in it so you don't need infill.
Answered May 3 8:33 PM
It is difficult to tell without seeing the process and results of the installation. Turf installers might use different installation materials that available locally and alternate the process from our recommendations while still achieving the goals such as proper drainage. Infills are recommended for the purpose of helping to hold down the turf and minimize contractions and expansions. Your installer is correct that most of our turf are thick and fluffy enough to stand up well, though. Sometimes people skip using infills because of budget or for small areas. In any case, uneven surface seems more like an installation issue. For any further questions, please feel free to call us at 877 796 8873 or email us at [email protected], thank you.
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Thank you for your question.