Ernest Grady
Warehouse Manager

Generally speaking, you won’t need any cleaning agent if you want to wash off your artificial grass for normal cleaning unless you have something unusual on the turf that need to be cleaned off. We always encourage you to contact us for consultations before using any abrasive cleaners on your turf, you can call us at 877 796 8873 or email us at [email protected], thank you.

3

Original packaging of our artificial grass products out of factory is none transparent colored PP cloth wrap. Once the turf is being cut, we shtick wrap the cut rolls. For any further questions, please call us at 877 796 8873 or email us at [email protected], thank you.

3

If I understand your question correctly, when small amount of dirt gets on your artificial grass, you can use broom to clean it off, or a blower. If your turf gets dirty, you can use garden hose to spray clean it. If your question is not referring the above, please feel free to call us at 877 796 8873 or email us at [email protected] regarding your issues so we can better assist you, thank you.

4

Besides zip ties and staples, most of artificial ivy installations won’t need anything else. If your surface is different or unique, additional accessories or tools might be needed. Please let us know a bit more about your project details by filling out this online form: https://www.globalsynturf.com/free-quote, or give us a call at 877 796 8873 or email us at [email protected], thank you.

3

Creases on artificial grass caused during shipping might happen but rarely. It is not a problem to be worried about: opening up the turf and laying it under the direct sunlight for about an hour, the creases should disappear. It is always recommended to have the turf under the sunlight for about an hour or so as an essential part of pre-installation step regardless if there are any creases or not, by doing so, the turf will get softer and “relaxed” and make it much easier to stretch and install. This is a very importate step to find out any issues with the turf before installation as well. If you have any other questions, please feel free to call us at 877 796 8873 or email us at [email protected], thank you.

7

As of currently, we don’t have turf warehouse location in New Jersey yet, but please keep checking back for any future expansions of our operations by visiting this link: https://www.globalsynturf.com/locations/. For any other questions, you can call us at 877 796 8873 or email us at [email protected], thank you.

7

We recommend to use 1.5-2 lbs of infills per square foot when you are installing our artificial grass products including the Pet Turf. So you area is 135 sf. (15’x9’) which will need 202-270 lbs of infills, all our infills are 50 lbs per bag, so you will need to order 4 to 5 bags for your project. Please feel free to call us at 877 796 8873 or email us at [email protected] if you have any further questions, or simply fill out this online form: https://www.globalsynturf.com/free-quote, thank you.

5

We are using broadloom products special transportation companies to handle our artificial grass shipments in most of cases, and the damage rate by such specialty trucking companies are relatively low compared with regular LTL. If there is an damages occur during shipping, the shipping companies will be fully responsible, and we typically will advise our customers to refuse the shipment or mark the damage on the Bill of lading when receiving the shipment. Such documents will be presented to the shipping companies as evidence to file claims. In the main time, we normally will ship out the replacements ASAP to minimize further delays while working with shipping companies on the claim. Please let us know if you have any other questions by phone: 877 796 8873, or email: [email protected], thank you.

5

You will definitely notice the cushioning difference if you put the shockpad underneath the artificial grass. The shockpad is more of luxury option than a requirement, the thickness of our shockpad is about 8mm, once installed under the the turf, you will feel the cushioning effect and make it more comfortable to be on it. Please feel free to contact us if you have any other questions via phone: 877 796 8873 or email: [email protected], thank you!

5

We definitely have ALL artificial grass products in our distribution centers nationwide. At any given moment, our inventory level is at about 10 million square feet which is equivalent to the amount of the turf to cover all 32 NFL fields twice! With the largest artificial grass products in the world, people can always have a peace of mind when it come to artificial grass supplies from us. 

Please always feel free to let us know if you have any other questions or concerns by phone: 877 796 8873 or email: [email protected] or this online form: https://www.globalsynturf.com/free-quote

6

Showing 1 - 10 of 15
‹ prev page
Chat with Us